Privacy Policy

HouseofTech Innovation Pvt Ltd (“we”, “us”, “our”, or the “Company”) operates the Spoken mobile application (the “App”).

Spoken is an English speaking and learning platform that helps users improve their communication skills through lessons, practice exercises, AI-powered tools, and interactive learning features. Certain features may be available through free or subscription-based access.

We are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the Spoken App.

By downloading, installing, or using Spoken, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the App.

1. Information We Collect

A. Information You Provide Directly

Account information such as name, email address, phone number, profile picture, username, or login credentials.
Learning-related inputs such as responses to exercises, quiz answers, and speaking submissions.
Voice recordings or audio inputs used for pronunciation practice or AI-based feedback (if enabled).
Subscription and billing-related details when purchasing premium plans.
Feedback, support queries, or communications sent to us.
Optional profile details such as learning goals or preferences.

Spoken does not require users to upload personal content to access audio stories.

B. Automatically Collected Information

Device information: device type, OS, app version, IP address, unique device identifiers.
Usage data: lessons completed, time spent, activity progress, streaks, engagement patterns.
Performance data: crash reports, diagnostics, and error logs.
Location data: approximate location (if enabled) to personalize experience.
Analytics data collected via third-party tools for improving the Platform.

C. Sensitive Personal Data

Spoken does not intentionally collect sensitive personal data such as health, religion, caste, or biometric identifiers.
Voice data is collected only for learning purposes (e.g., pronunciation analysis) and not for identification.
Users are advised not to submit sensitive personal information.

2. How We Use Your Information

We use your information to:

Provide and improve English learning features and services.
Analyze speech and provide AI-based pronunciation and feedback.
Personalize lessons, recommendations, and learning paths.
Track progress, performance, and learning outcomes.
Manage subscriptions, billing, and premium features.
Communicate updates, reminders, and support responses.
Detect and prevent fraud, misuse, or unauthorized access.
Conduct analytics to improve app performance and user experience.

3. Voice & AI Data Usage

Voice recordings are used to analyze pronunciation and speaking ability.
AI-generated feedback is automated and may not always be 100% accurate.
Voice data may be processed using secure third-party AI services.
We do not use voice recordings for identity recognition or unrelated purposes.

4. Subscription & Payment Information

Payments are handled via secure third-party providers (e.g., app stores or payment gateways).
We do not store your card or banking details.
Transaction records and subscription status may be stored for billing and compliance.

5. Information Sharing & Disclosure

We do not sell or rent your personal data.

We may share limited data:

With service providers (cloud hosting, analytics, AI tools, payment processors).
To comply with legal obligations or government requests.
In case of mergers, acquisitions, or restructuring.
To protect rights, safety, and platform security.

6. Data Storage & Security

We use industry-standard safeguards such as encryption and secure servers.
Data may be stored on cloud servers, including outside India, with proper safeguards.
While we take strong precautions, no system is completely secure.

7. Data Retention

Account data is retained while your account is active.
Learning progress and activity data may be retained to improve your experience.
Voice recordings may be stored temporarily or as required for feature functionality.
Analytics data may be retained in anonymized form for up to 24 months.
You may request account and data deletion, subject to legal requirements.

8. Your Privacy Rights

Under applicable laws (including the Digital Personal Data Protection Act, 2023), you may have the right to:

Access your personal data
Correct or update your information
Request deletion of your data
Withdraw consent
File a complaint with authorities

You can contact us to exercise these rights.

9. Children’s Privacy

Spoken is intended for users aged 13 and above.
Users under 18 should use the app with parental guidance.
We do not knowingly collect data from children below the legal age.

10. Third-Party Services

The App may use third-party tools for analytics, AI processing, notifications, and payments.
These services operate under their own privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Significant changes will be communicated through the App.
Continued use of Spoken means acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Company Name: HouseofTech Innovation Pvt Ltd

Email: support@houseoftech.ai

Address: F-118, Adani Galeria, Sector 89A, Gurgaon, Haryana, India

GST Number: 06AALCP3434H1ZE